SHIPPING POLICY
SHIPPING
I ship to the UK and all permitted international destinations.
I post all items by Royal Mail Special delivery within the UK, you can request a similar service for overseas orders. I will send you an email the moment your order is posted and this will include a tracking reference for you to see the delivery progress. UK deliveries typically take 2-3 working days, dependent on Royal Mail performance. International deliveries are less predictable but generally they take 7-10 working days. Please note that the tracking service for overseas deliveries is also provide.
I post three time a week, Tuesday, Thursday and Saturday. During busy season's I post more frequently.
In-stock items will usually be posted within 1-3 business days, for items made to order the processing time is 10 days, 15 days if your item requires a UK hallmark.
Please contact me regarding custom orders as times may vary but typically allow between 2-8 weeks lead time.
DELIVERY COSTS
UK - £4.95
International from £13.50 (please enquire)
PLEASE BE AWARE that orders shipped outside the United Kingdom may be subject to customs fees of the destination country. Seastone Jewellery is not responsible for covering any customs fees. If you aren’t sure if this applies to you please check with YOUR LOCAL POST OFFICE. Unfortunately, I have no way of knowing whether customs fees apply to your order or how much they may because these charges change by location and interpretation of the order.
RETURN POLICY
RETURNS & REFUNDS
All of my jewellery is handcrafted which means that every piece is unique.
Please read product listings carefully and if you require any clarification please contact me with your query prior to placing your order. Issues with an item that could have been resolved by a careful reading of the product description will not be refunded. Normal “wear-and-tear” issues will not be refunded.
No returns or refunds on custom and bespoke orders.
Pierced earrings are non-refundable, this is for health and safety reasons.
Gift Vouchers are non-refundable.
Sales to UK customers are subject to the United Kingdom's Distance Selling Regulations, this means that UK customers have the right to cancel the purchase contract at any time up to 7 days after the date of delivery. To exercise your right of cancellation you must inform me by email or letter with details of the goods ordered and reason for cancellation.
Having submitted your notice of cancellation to me, you must return the goods at your own cost and in the original packaging to the return address noted on your invoice, within 30 days of receipt of the goods.
It is your responsibility to ensure that the goods you are returning actually reach me. To avoid any issues, you must use a recorded/sign for service to return any goods, proof of postage is not classed as proof of delivery.
You must take reasonable care to ensure the goods are not damaged whilst in your possession. I reserve the right to charge a fee if any items are returned damaged or with missing/incomplete parts.
After I have receive the returned goods in good order that complies with the above definitions, I will refund the original purchase price of the goods via the original purchase method.
I am happy to exchange items instead of a refund, up to the value of the item purchased, please contact me via email or letter for this option.
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DAMAGED, FAULTED OR UNSATISFACTORY ITEMS.
I take extreme care to ensure that your jewellery arrives safely, but if there has been damage caused in transit you must contact me by email or registered letter within 7 days of receiving your order providing me with full details so that I can take up the case with Royal Mail.
Full refunds are available upon return of any damaged or unsatisfactory items. To exercise your right to return damaged items you must inform me by email or letter with details of the goods ordered and explanation of damage or fault. Please do not attempt to fix or tamper with the faulted item because this will void your guarantee.
Once you have submitted your notice of damaged or unsatisfactory items, the goods must be returned to me in the original packaging using the return address noted on your invoice.
It is your responsibility to ensure that the goods you are returning actually reach me. To avoid any issues, you must use a recorded/sign for service to return any goods.
On receipt of the returned goods a refund of the original purchase price will be made via the original purchase method.
I am happy to exchange items instead of a refund, up to the value of the item purchased, please contact me by email or letter for this option.
ITEMS LOST IN THE POST
In my experience it is extremely rare for goods to be lost in the post, however if this does occur goods will be replaced or refunded once I am satisfied of the loss. The loss can only be refunded or exchanged following 15 working days after estimated date of delivery, this is to allow Royal Mail some time to investigate the issue and resolve it.
CUSTOM ORDERS
I will take on commissions for bespoke projects, this includes design, artwork and fabrication. Please contact me with your ideas, and we can discuss in further detail.
PLEASE NOTE
I am a one-woman business and whilst I make my very best efforts to have all orders made and shipped as fast as possible there can sometimes be a delay. If you need your order for a specific date please email me and I will try my best to arrange this with you. If the items are to be Hallmarked then please realise this induces a delay because that part of the process is beyond my control, I have to wait for the Assay office to return the items to me. As a guide Assay usually takes a week or two on top of the usual dispatch period. All my items are handmade this makes each piece of jewellery unique and therefore they may differ very slightly from picture on this website.